Financial Services Guide

Important Information
This Financial Services Guide (FSG) is designed to help you decide whether to use the services offered by Super Simpler Pty Ltd. It contains information about our services, how we are paid and what to do if you have a complaint about our service.

We will give you a written Statement of Advice (SOA) when we provide advice based on your personal investment objectives and circumstances. The SOA includes our advice, the basis for the advice and details of any payments or benefits we may receive in connection with the advice.

If a specific financial product is recommended, we will also provide you with a Product Disclosure Statement. This sets out important information you should consider when deciding to acquire the product, such as the benefits, risks, costs and any other relevant features.

Super Simpler Pty Ltd is responsible for the advice provided and services offered to clients by an Authorised Representative of Super Simpler Pty Ltd.

About Super Simpler Pty Ltd
Super Simpler Pty Ltd is a Corporate Authorised Representative (ABN 74 150 240 421, AR 468201) of AXIS Financial Group Pty Ltd (ABN: 21 092 889 579, ASFL: 233680) which provides financial advice throughout Australia.

Super Simpler Pty Ltd is a privately owned financial services and technology business. Our objectives are clear and disciplined – to provide clients with appropriate financial solutions to meet their needs and objectives via an innovative technology platform.

What Services can Super Simpler Provide?
As a Corporate Authorised Representative of AXIS Financial Group Pty Ltd which holds an Australian Financial Services Licence (No 233680) that authorises us to provide advice on a wide range of products, including:

• Superannuation
• Life insurance
• Deposit products
• Managed funds  
• Shares and Debentures

We provide individuals with scaled advice relating to wealth creation strategies within superannuation and risk management via personal life insurances on a Fee for Service basis.

Details of specific services offered and applicable fees and charges are outlined on the Services page of the SuperWiser website.

All fees are inclusive of GST and may change without notice.

These fees are charged on an “Opt In” basis, which means that services will only be provided to you once you have acknowledged and consented via the online process of making payment of the fee for service. If no fee for service is paid then Super Simpler will not be able to provide any personal advice or ongoing services.

Other Fees
Super Simpler Pty Ltd does not charge entry fees or commissions on contributions to superannuation or upon rollovers into any superannuation product.

Other Important Information
Before we recommend a superannuation investment or financial strategy to you, it is very important for us to understand your particular investment objectives, financial situation, and personal needs.

We will let you know if our advice is based on information that may be incomplete or inaccurate. We also explain any significant risks relating to the investments and strategies we recommend to you.

If you do not fully understand these risks, please ask for more information.

Whenever we initially provide you with advice on a personal financial product, we will give you a Statement of Advice (SOA). We may provide subsequent advice over the telephone or by letter without giving you a new SOA. You may request a record of the advice we have given you within seven years, unless you have already received a SOA or other record of the advice.

Superannuation and personal insurance advice is available from Super Simpler Pty Ltd and all partners, authorised representatives, or employees of Super Simpler Pty Ltd.

Advisers employed by Super Simpler Pty Ltd are paid a salary. Super Simpler Pty Ltd may potentially offer performance bonus to Advisers that recognises the provision of quality advice and the engagement of members in their superannuation decision making.

Super Simpler Pty Ltd may, from time to time, receive a benefit from preferred product providers by way of sponsorship of training, information technology, and ad hoc benefits of less than $300.You have a right to request further information in relation to the remuneration and the range of amounts or rates of remuneration received by Super Simpler Pty Ltd and your financial adviser.

Super Simpler Pty Ltd is a privately owned company and Corporate Authorised Representative of AXIS Financial Group Pty Ltd.

Super Simpler Pty Ltd confirms that it has arrangements in place to ensure it continues to maintain Professional Indemnity Insurance in accordance with s.912B of the Corporations Act 2001. Our Professional Indemnity Insurance, subject to its terms and conditions, provides indemnity up to the sum insured for Super Simpler Pty Ltd as a Corporate Authorised Representative and our authorised representatives / employees in respect of our authorisations and obligations under AXIS Financial Group Pty Ltd Australian Financial Services Licence. This insurance will continue to provide such coverage for any authorised representative or employee who has ceased work with Super Simpler Pty Ltd for work done whilst engaged with us.

As a financial service provider, we have an obligation under the Anti-Money Laundering and Counter-Terrorism Finance Act to verify your identity and the source of any funds. This means that we will ask you to present identification documents such as passports and driver’s licence. We will also retain copies of the information. We assure you that this information will be held securely.

Privacy
As an experienced and well-regarded financial services organisation, we have always protected the privacy of our clients. The information we may collect is only used to meet our responsibilities as your adviser.

We collect personal information from you so that we can provide superannuation, financial planning and/or insurance services. We only ask for information where it is necessary, as outlined in our Privacy Policy. If the information is not provided, we may not be able to provide advice or other services to you.

Our Privacy Policy describes in more detail the procedures we follow for collecting, holding, using, and disclosing personal information as well as how you can access information, correct it or make a complaint. You can view our Privacy Policy on our website.

How You Can Give Us Instructions
You will mainly provide us with information via the secure Super Simpler Pty Ltd web application platform SuperWiser. You may also provide us with information via telephone or email however, we generally can only act on written investment instructions.

Complaints
If you have any complaint about the service provided to you by Super Simpler Pty Ltd, you should take the following steps:

Contact a member of the Super Simpler Pty Ltd team to discuss your complaint on 1800 467 467 or email yoursuper@superwiser.com.au  

Please refer to the “Complaints Resolution” section on our website www.superwiser.com.au for further information on lodging and resolving complaints.

If your complaint has not been resolved within 30 days from the date of lodging your complaint or the issue has not been resolved to your satisfaction, then you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free to consumers and their contact details are:

Australian Financial Complaints Authority 
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (freecall)
In writing: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001